Privacy Policy

 

About this Privacy Policy

I provide this privacy notice to help you understand how I collect and use your personal information. It relates to the personal information I collect from phone calls, text messages, emails and messages through Facebook and my website www.agaservicelincolnshire.co.uk.

If you have any queries or concerns about this privacy notice, or how I process your personal information, please contact me:

 

I regularly review this privacy policy and may make changes from time to time. You should check this page occasionally to ensure that you are familiar with any changes. The reference of the current version you are reading is available at the bottom of this notice.

 

Who Am I

My name is Martin Wand and I am a sole trader specialising in service and maintenance of AGA range cookers.

My address is:

              Martin Wand
              70 Sunningdale
              Grantham
              NG31 9SB

 

My Online Services

I operate one UK website: www.agaservicelincolnshire.co.uk, and one social media page @Agaservicing on Facebook

 

What Information I Collect About You

I may collect and process the following information about you:

  • Name and address

  • Contact details including email address and phone number

 

How I Collect Your Information

Most of the personal information I hold about you is that which I collect directly from you, for example when:

  • You request appliance servicing and repairs

  • You make enquiries about the services I offer

  • You contact me to report a problem or make a complaint

 

How I Use Your Information

I use your personal information for different purposes as described here.

  • Managing your service history

  • Booking appointments

  • Contacting you for service reminders if requested

  • Recording the outcome of the appliance service / repair

  • Providing notices, certificates and work records relating to the services I have provided

  • Recording any legal / statutory notices I may have issued or supplied, including Gas Safe Certificates, Warning Notices, At Risk Notices and Not to Current Standard labelling

  • Administering problems and complaints

 

My Legal Basis for Processing Your Information

There are a number of legal reasons that I process your data for. These are:

  • Contractual when I need the information to perform the contract for services you have requested.

  • Legal obligation should I be legally required to process your information in relation to my supplying a service

  • Legitimate Interest to enable me to:

  • provide you with services and manage your account and your relationship with me

  • Consent where you have given me consent to share your information with a third-party

 

Automated Decisions and Profiling

I do not use personal information for automated decision-making or profiling.

 

Who I Share Your Data With
Where relevant given the nature of the services provided to you, I may also share your information with the following categories of third party:

  • Working partners who will be assisting on jobs that involve two people to carry out the necessary work

 

Processing Outside of the European Economic Area (EEA)

The personal information that I collect from you will not be transferred or processed outside of the EEA.

 

How Long Your Information Is Kept For

I will retain your personal information for a number of purposes as necessary to allow me to operate my business and deliver my services to my customers.

  • Appliance service information will be kept for 10 years so that I could contact you if it became necessary for reasons connected with the safety of an appliance

  • Diaries and work logs will be kept for 10 years

 

Any retention of personal data will be done in compliance with legal and regulatory obligations and within industry standards.

 

Your Rights

You have the following rights relating to your personal information:

  • To require that I cease processing your personal information if the processing is causing you damage or distress

  • To require me to erase your personal information

  • To withdraw the consent you have given me to process your information

  • To require me to restrict or object to my data processing activities in relation to your personal data

  • To require us to correct the personal information we hold about you if it is incorrect

Please note that these rights may be limited by data protection legislation, and I may be entitled to refuse requests where exceptions apply.

If you are not satisfied with how I am processing your personal information you have the right to make a complaint to the UK’s Information Commissioner’s Office (ICO): www.ico.org.uk. The ICO can also provide you with more information on your rights under data protection legislation.

Privacy policy version 2 created by MW. 30/07/2020