I provide this privacy notice to help you understand how I collect and use your personal information. It relates to the personal information I collect from phone calls, text messages, emails and messages through Facebook and my website www.agaservicelincolnshire.co.uk.
If you have any queries or concerns about this privacy notice, or how I process your personal information, please contact me:
Phone: 07843 202608
Who Am I
My name is Martin Wand and I am a sole trader specialising in service and maintenance of AGA range cookers.
My address is:
My Online Services
I operate one UK website: www.agaservicelincolnshire.co.uk, and one social media page @Agaservicing on Facebook
What Information I Collect About You
I may collect and process the following information about you:
Name and address
Contact details including email address and phone number
How I Collect Your Information
Most of the personal information I hold about you is that which I collect directly from you, for example when:
You request appliance servicing and repairs
You make enquiries about the services I offer
You contact me to report a problem or make a complaint
How I Use Your Information
I use your personal information for different purposes as described here.
Managing your service history
Contacting you for service reminders if requested
Recording the outcome of the appliance service / repair
Providing notices, certificates and work records relating to the services I have provided
Recording any legal / statutory notices I may have issued or supplied, including Gas Safe Certificates, Warning Notices, At Risk Notices and Not to Current Standard labelling
Administering problems and complaints
My Legal Basis for Processing Your Information
There are a number of legal reasons that I process your data for. These are:
Contractual when I need the information to perform the contract for services you have requested.
Legal obligation should I be legally required to process your information in relation to my supplying a service
Legitimate Interest to enable me to:
provide you with services and manage your account and your relationship with me
Consent where you have given me consent to share your information with a third-party
Automated Decisions and Profiling
I do not use personal information for automated decision-making or profiling.
Who I Share Your Data With
Where relevant given the nature of the services provided to you, I may also share your information with the following categories of third party:
Working partners who will be assisting on jobs that involve two people to carry out the necessary work
Processing Outside of the European Economic Area (EEA)
The personal information that I collect from you will not be transferred or processed outside of the EEA.
How Long Your Information Is Kept For
I will retain your personal information for a number of purposes as necessary to allow me to operate my business and deliver my services to my customers.
Appliance service information will be kept for 10 years so that I could contact you if it became necessary for reasons connected with the safety of an appliance
Diaries and work logs will be kept for 10 years
Any retention of personal data will be done in compliance with legal and regulatory obligations and within industry standards.
You have the following rights relating to your personal information:
To require that I cease processing your personal information if the processing is causing you damage or distress
To require me to erase your personal information
To withdraw the consent you have given me to process your information
To require me to restrict or object to my data processing activities in relation to your personal data
To require us to correct the personal information we hold about you if it is incorrect
Please note that these rights may be limited by data protection legislation, and I may be entitled to refuse requests where exceptions apply.
If you are not satisfied with how I am processing your personal information you have the right to make a complaint to the UK’s Information Commissioner’s Office (ICO): www.ico.org.uk. The ICO can also provide you with more information on your rights under data protection legislation.